Your experience on Pure is our priority. Our support team works 24/7 to ensure everything works smoothly. If you encounter:

• Safety issues (scam, catfishing, identity theft, harassment, threats etc).
• Issues with the app (something doesn’t seem to work as it should, bugs, or you just pressed a button and everything went wrong).
• If you discover yourself blocked or banned.
• Payment issues.
• Technical issues.
• If you just want to say hi or get an ultimate dating advice.
• Literally anything you need to tell us.

Do contact our support at [email protected]. For account related issues we will need your user ID. You can find Pure ID in settings: “General”, find “My account / ID”

Please be ready to tell us all in details if you have a problem to resolve and we will be happy to assist.

Once again: [email protected]